Welcome to the Uncle Dave's Mattresses And More, website located at uncledavesmattress.com (hereinafter "We", "Us", "Our") and thank You (any visitor to Our web site) for considering Our products and services.
Screen Name and Passwords
In-Home Setup, Delivery, & Removal
Free curbside delivery on all orders within our zip code area of approximately 25 miles about the store, for all orders greater than $499. (when zip code is entered into the sales cart order form, this will be automatically approved.)
Delivery is easy with In-Home White Glove delivery service. The delivery team will bring in and place your new mattress, sofa, or recliner into your home, unpack it, and take away the packaging for you. This will be a $99 fee within the zip code area of approximately 25 miles about the store, for all orders greater than $499.
Removal of Old Furniture or Mattresses:
There will be a one -time charge for services. This service may be cancelled by the delivery team if furniture or mattress has stains, potential infestation by insects, etc. This is a hygiene rule established in order to avoid hazardous material challenges for which we are not equipped.
Timing & Delivery:
From time of order, you will receive your mattresses within 1-2 weeks. Special order mattresses and sets may take longer, and you will be notified of any extended waiting period. Upholstery orders may take a bit longer. Call or message us for your delivery availability. We will be in touch to keep you apprised and updated.
Local curbside delivery is available for free for mattresses and mattress sets. For your added convenience, other options are available for a nominal fee.
We maintain a PCI compliant shopping cart. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment.
Return and Exchange Policy for In Store Purchases
*Mattresses -- To exchange your mattress under our 'comfort guarantee policy', you must request the exchange within 90 nights of your receipt of the mattress; however, you must have had the mattress for 30 days before our exchange may be made.
A 15% exchange fee plus redelivery fee will apply. Mattresses are available for exchange only under our policy.
Adjustable Bases, Pillows, and Mattress Protectors -- These are sold 'as is,' unless there is amanufacturer's defect, subject to the manufacturer's warranty.
*Upholstery (Motion and Stationary) -- You will be able to exchange within the first 30 days of receipt. A 15% exchange fee plus a separate redelivery fee will apply.
No refund will be given on any orders after the order has been placed with the manufacturer.
If you notice any damage within 3 days of your delivery, please contact us at 618-344-5123. We will schedule a service appointment.
Product when purchase needs to be ordered -- You may cancel and get a refund if cancellation is made before the product is ordered.
Product when purchase is in stock -- You may cancel and get a refund if cancellation is made before the pickup/delivery is made.
*Note all exchanges and returns must be free from damages (spills, stains, rips, tears, punctures, burns, pets). No returns or exchanges may be made on product sold as-is, clearance or special order.
*Exchanges, returns and refunds require a sale’s receipt evidencing proof and date of purchase.
**Ecommerce purchases have a separate and unique return policy
***The above policy does not apply to lease-to-own
Product or Pricing Inaccuracies
While we take every precaution to insure all products and pricing are correct on Our web site, mistakes do occur. Should You find a mistake please contact Us at firstname.lastname@example.org. Prices and the availability of products and Our services are subject to change without notice. Despite Our best efforts, we will, from time to time, make pricing mistakes. We will endeavor to promptly correct any mistakes as we become aware of them. We reserve the right to revoke any offer and/or correct any error at any time, including after an order has been submitted and even in the event that Your method of payment has been charged. Any disputes related to pricing will be resolved at Our sole and complete discretion.
Sometimes there might be a discrepancy between the online ecommerce pricing and the store pricing. This happens from time-to-time due to sales or stock-outs. However, on the whole, direct e-commerce purchases can be less expensive, due to handling, inventory, and a few other issues.
OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU EXPRESSLY AGREE THAT USE OF ANY SERVICE OFFERED BY US IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABLITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WE DO NOT MAKE ANY WARRANTY THAT OUR SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT ANY SERVICE OFFERED BY US WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF ANY SERVICE OFFERED BY US OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH ANY SERVICE OFFERED BY US. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF ANY SERVICE OFFERED BY US IS AT YOUR OWN DISCRETION AND RISK, AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. WE DO NOT MAKE ANY WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH US OR FROM ANY SERVICE OFFERED BY US OR ANY TRANSACTIONS ENTERED INTO BY USE OF OR THROUGH ANY SERVICE OFFERED BY US. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US, OR THROUGH ANY SERVICE OFFERED BY US, SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
Intended For Users that are Residents of North America and are Over 18
License and Site Use